SmartAC.com collects information that enables us to operate the services we provide to you. In connection with certain aspects of the website or the mobile application (in each case, the “Site”), we may request and collect certain personal information to obtain our products or use our services. Personal information may be collected when you register or submit information on the Site or make purchases through the Site. Non-personally identifiable information, that is about you but individually does not identify you, may be collected, including but not limited to: Site usage, IP address, referral URL, the used browser, as well as operating system. Below are some examples of the type of information we collect and how we may use it.

When you create an account on the Site, make purchases with us, join a subscription program, share product reviews, request support, and/or sign up to receive offers or email, we collect the information that you provide to us, such as (1) your name, birthdate, email address, street address, city, state, zip code; (2) the user name and password that you use to register an account on the Site; (3) financial information for payment processing purposes; and (4) comments, reviews, suggestions and/or other such additional information that you may provide during onboarding or required in the app to provide customized insights about your system performance. You acknowledge that this information may be personal to you, and by creating an account on the Site and providing personal information to us, you allow us to identify you. We may use your contact information to send you information about our services in connection with your use of the Site and our products and services. You may unsubscribe from receiving such messages at any time by contacting SmartAC.com or through your account settings on the Site.

Our Site automatically collects some information from your web browser when you interact with the Site, including your IP address or other unique identifier for the computer, mobile device, tablet or other device you use to access Site, including the mobile network information. This information is used to facilitate collection of data concerning users’ interaction with the Site, such as the number and frequency of visitors to the Site, which helps us analyze and make improvements to the Site by making it more responsive to the needs and preferences of users. This information does not identify you personally. We may also receive information that your mobile device sends when you use our Site, such as a device identifier or OS. Depending on your configuration of our services and content, location information about users may be shared with us. You can disable location sharing using the location-setting features on your mobile device.

Through our partnerships, we may receive additional information about you from third-party service providers to supplement the information you provide directly to us, such as your name, email address, street address, city, state, zip code. This enables us to create your account and provide more relevant information about SmartAC.com and our products and services.

We collect and process different types of data (described below) when you deploy our hardware and software in order to fulfill our contractual and legal obligations and operate our business, improve our products and services, or fulfill other legitimate interests. Below are the categories of data collected and the purposes for which we use this data:

We use the data and information described above to fulfill our contractual obligations in providing the services to you and to fulfill our legitimate interest in supporting and enhancing them. For example, we may use this data and Information to:

We may use cookies, web beacons, pixel tags, mobile analytics software, log files, or other technologies to collect certain information about your online activity, and interactions with our emails, online and mobile advertisements, and to allow us to keep track of analytics and certain statistical information which enables SmartAC.com to improve our services and provide you with more relevant content and advertising offered by SmartAC.com, or through or linked from our services. You may, however, disallow receiving cookies at any time through your web browser. It is not our intention to use cookies to retrieve information that is unrelated to our Site or your interaction with our Site.

We use third party processors to collect payment information (such as a valid credit card number, type, expiration date or other financial information) to process payments for customer transactions. This information is required to be submitted as part of our checkout process. We do not store or have access to any of this financial information. It is submitted directly to our third party payment processing company (the "Payment Processor"), which uses it to process your payment. The use and storage of that information is governed by the Payment Processor's applicable terms of service and privacy policy.

SmartAC.com will never knowingly request or collect personal information from any person under 18 years of age without prior verifiable parental consent. If you are under 18 years old please do not provide your information on our website.

Depending on where you are located and how you interact with the Site, you may have certain legal rights over the personal information we collect, subject to local privacy laws. These may include the right, depending on your state or jurisdiction, to request access to your personal information or correction, deletion, or transfer of your personal information, or to object to or restrict us from using it for certain purposes.

Within the SmartAC.com app, you may:

If you would like to exercise these rights, but do not have a registered account with us, please contact us as set forth at the end of this Privacy Policy and include a description of the nature of your request and the personal information at issue (if applicable). Even if you request for your personal information to be deleted, certain aspects may be retained by us, for example: to meet our legal or regulatory compliance needs (e.g. maintaining records of transactions you have made with us); to exercise, establish or defend legal claims; when it’s still necessary to process the personal information for the purpose we collected it; and to protect against fraudulent or abusive activity on the Site.

In addition to the rights set forth above, to the extent provided under the applicable laws in your state or jurisdiction, Canadian residents and residents of California, Connecticut, Montana, Nevada, Texas, Utah, and Virginia (or such other applicable state or jurisdiction affording such rights) may exercise the right to:

To the extent applicable, if you would like to exercise these rights, please contact us as set forth at the end of this Privacy Policy and include a description of the nature of your request and the personal information at issue (if applicable). For any rights exercised outside of the Site, we will verify your identity before we comply with your request and ask for your cooperation with our identity verification process. This verification process may require you to provide certain information, which will solely be used for verification purposes. If you are an authorized agent making a request on behalf of an individual, you will need to provide proof of your authorization to act on their behalf, and we may also require that the relevant consumer directly verify their identity and the authority of the authorized agent. Upon verifying your identity, we will respond within 45 days of receipt of your request, or if reasonably necessary, within 90 days, unless applicable law requires a shorter timeline in which case we will comply with applicable law. In the event SmartAC.com declines to take action on your request, we will inform you (via our response to your request) of your right to appeal the decisions with instructions for how to submit your appeal. We will not discriminate against you if you choose to exercise any of these rights. In the 12 months immediately preceding the posting of this updated Policy, we have not sold or shared personal information of individuals. We may have disclosed certain categories of personal information pursuant to an individual's consent or under a written contract with a service provider for a business purpose.

California law entitles residents to ask us for a notice describing what categories of personal information we share with third parties or with corporate affiliates for those entities direct marketing purposes. SmartAC.com does not provide any personal information to third parties for their own direct marketing purposes. If you want to request a notice or have any questions about SmartAC.com privacy practices, please contact us. In addition, if you are a California resident under the age of 18 and are a registered user, you may request us to remove content or information posted on our websites or stored on our servers by (a) submitting a request in writing to support@smartac.com and (b) clearly identifying the content or information you wish to have removed and providing sufficient information to allow us to locate the content or information to be removed. However, please note that we are not required to erase or otherwise eliminate content or information if (i) other state or federal laws require us or a third party to maintain the content or information; (ii) the content or information was posted, stored, or republished by another user; (iii) the content or information is anonymized so that the minor cannot be individually identified; (iv) the minor does not follow the instructions posted in this Policy on how to request removal of such content or information; and (v) the minor has received compensation or other consideration for providing the content. Further, nothing in this provision shall be construed to limit the authority of a law enforcement agency to obtain such content or information.

The Site may contain links to other sites as a convenient method of accessing information that may be useful or of interest to you. This Privacy Policy and the practices that we follow under this Privacy Policy do not apply to the websites of any third party. We are not responsible for the content, accuracy, or opinions expressed on any third party website or for the privacy practices or security standards used by third parties on their respective websites. You understand and agree that by clicking on a link to a third party’s website, you have left our Site and the Privacy Policy stated on the Site is no longer in effect.

Some features of the Site may now or in the future allow you to provide content, such as written comments or reviews, or interactive content such as surveys or profiles, to be published or displayed on public areas of the Site (“User Content”). All content submitted by you to the Site may be retained by us indefinitely, even after you terminate your account. By submitting any User Content, you grant to SmartAC.com a perpetual, worldwide, irrevocable non-exclusive, royalty-free license to use the User Content in any manner, including to create derivative works, without any compensation or notice to you. Your User Content may be posted on and transmitted to others at your own risk. We cannot control the actions of other Users of the Site with whom you may choose to share your User Content.

When you register with us, or if you provide additional personal information through our Site, we provide you with the right to “opt out” of receiving future communications from us for direct marketing purposes by indicating that you decline such communications. You may choose to have your name taken off of our email list after you have registered or provided additional information within the “Notification Preferences” section of the SmartAC.com app or selecting the “unsubscribe” link at the bottom of our marketing emails. Please note that we may still send you important service-related communications regarding our products or services, such as communications about your subscription or account, service announcements or security information.

We are committed to ensuring that your information is secure against loss, unauthorized use, disclosure or destruction and when transferring information for processing. However, due to the open communication nature of the Internet, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us. If you have reason to believe that your personal information may no longer be secure (for example, if you feel that the security of an account has been compromised), please contact us at support@smartac.com. We retain your personal information for the period necessary to fulfill the purposes for which it was collected and for a reasonable period thereafter to comply with our legal obligations, and contractual and business operational requirements. With respect to personal information collected by us, we retain information during the term of the subscription, based upon instructions provided by our customers. At the expiration of the applicable data retention periods, we will take steps to have your personal information deleted, aggregated or de-identified, unless further retention is required by applicable laws. Consistent with good business practice, we continue to evolve our controls, schedules and practices for information and records retention and destruction which apply to your personal information. Non-personal data or de-identified data, may be retained indefinitely for any and all business purposes.

SmartAC.com is a global business and may process, transfer and store information about our users on servers located in a number of countries, including the United States. As a result, your personal information may be subject to data protection and other laws that may differ from your country of residence. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the countries in which we operate. By using the Site, or by providing us with any information, you consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as, or equivalent to, those in the country where you reside and are a citizen. We endeavor to safeguard your information consistent with the requirements of applicable laws. If your personal information is transferred to a country other than the country in which you reside, we will take measures to protect your personal information with appropriate contract clauses to facilitate the lawful transfer and adequate protection of personal information across jurisdictions as required by applicable data protection laws. To obtain more information about SmartAC.com’s policies and practices with respect to service providers outside your country, please contact us as set forth at the end of this Privacy Policy.

If you are from a region that requires a legal basis for processing personal information (such as the EEA or the UK), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we need the personal information to perform a contract with you (or a third party service provider), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person, such as in the case where we request personal information from you in the context of a government audit or in response to a request from law enforcement. If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us as set forth at the end of this Privacy Policy. Broadly speaking, we use personal information to further our legitimate interests to:

“Personal information” as referenced in this Privacy Policy includes “personal data” as that term is defined under the European Union GDPR. SmartAC.com is a data controller for the personal information collected from all categories of data subjects listed above; provided that SmartAC.com is a data processor for any of the data provided by its partners or business customers. Where SmartAC.com is a data processor, SmartAC.com processes data on behalf of its partners or business customers pursuant to their data processing instructions. If you are a resident of the EEA, Switzerland, or the United Kingdom (“UK”), you have the following data protection rights:

At this time, we do not respond to browser "do not track" or "DNT" signals.

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we collect or use information, we will notify you by posting an announcement on the Services or sending you an email. A user is bound by any changes to the Privacy Policy when he or she uses the Services after such changes have been first posted.

For more information or for help in answering any questions or to exercise any of your rights as set forth above or as provided under applicable law, please contact us at support@smartac.com or call 1-(833) 762-7822.